FAQ - Frequently Asked Questions

What types of support do you provide?

We are #1 in Customer Service. As a customer, you will have access to our Online Knowledgebase and Support Center which is open 24hrs per day, 7 days per week. You will be able to access our support website for the first 6 months after you purchase Smart Auto Shop. This will allow you time to get any required help or training you might need to make the transition to computerizing your business easier. You are also entitled to use our new RemoteHelp service which will allow a technician to directly work with your computer for training, setup. You get your first RemoteHelp session free of charge and these sessions last up to 30 minutes. It’s like having a computer consultant on staff. Telephone support is also available. For telephone support options, please go to http://bbtsoft.com/Support.aspx